Ashburn, Virginia, 20147
Job description
The Senior APR Tier 2 Technician delivers expert technical assistance and acts as a senior escalation point for intricate hardware, software, and network issues. This position encompasses conducting root cause analysis, guiding junior personnel, and ensuring comprehensive documentation within ServiceNow. Applicants should possess a minimum of five years of experience in Tier 2 or advanced desktop support roles. Required skills include expertise in enterprise Microsoft environments, networking, Active Directory, multi-factor authentication (MFA), and endpoint technologies.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
