The Senior APR Tier 2 Technician delivers expert technical assistance and acts as a senior escalation point for intricate hardware, software, and network issues. This position encompasses conducting root cause analysis, guiding junior personnel, and ensuring comprehensive documentation within ServiceNow. Applicants should possess a minimum of five years of experience in Tier 2 or advanced desktop support roles. Required skills include expertise in enterprise Microsoft environments, networking, Active Directory, multi-factor authentication (MFA), and endpoint technologies.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
