Job Summary
This role involves taking ownership of and effectively resolving high-severity, intricate customer incidents from start to finish. The position emphasizes conducting thorough root cause analysis across the entire technical stack and implementing preventive measures against systemic risks.
Responsibilities
- Manage and resolve critical customer incidents with a focus on end-to-end ownership.
- Drive root cause analysis initiatives to identify underlying issues.
- Develop diagnostic tools and automation to enhance system reliability.
- Utilize AI-assisted agents to proactively pinpoint and address potential risks.
Qualifications
- A minimum of 5 years of experience in site reliability, systems, or escalation engineering.
- At least 2 years of experience in customer-facing positions.
- Strong technical skills in networking protocols and security.
- Proficiency in Linux and automation scripting is essential.
Cloudflare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
