Own and resolve high-severity, complex customer incidents end-to-end while driving root cause analysis across the full stack. Proactively build diagnostic tooling, automation, and AI-assisted agents to identify and mitigate systemic risks before they impact customers. Requires a minimum of 5 years of experience in site reliability, systems, or escalation engineering with at least 2 years in customer-facing roles. Strong technical foundation in networking protocols, security, Linux, and automation scripting is essential.
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