The Senior Knowledge Management Technician is responsible for overseeing the creation, governance, and comprehensive management of enterprise knowledge articles throughout their lifecycle. This role includes conducting quality assessments, supporting AI-driven projects, and collaborating with service owners to enhance content quality. Ideal candidates should possess a minimum of five years of experience in knowledge management and must demonstrate proficiency in ServiceNow Knowledge Management to be considered for this position.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
