Job Summary
The IT Help Desk Support Technician is the first point of contact for employees seeking technical support. This role coordinates help desk requests and resolves issues involving computers, applications, and network connectivity. By documenting support activity, caring for IT equipment, and guiding users, the technician helps keep day-to-day technology operations reliable and efficient.
Responsibilities
- Receive, manage, and follow up on support tickets, serving as an initial resource for employee technology concerns.
- Diagnose and troubleshoot hardware, software, and network problems.
- Record work performed and maintain accurate documentation of support activities.
- Maintain IT equipment to support effective and dependable operations.
- Provide employees with training and practical guidance on technology tools and systems.
Qualifications
- At least five years of experience in IT Help Desk or Desktop Support.
- Strong knowledge of Windows environments and networking fundamentals.
- An associate degree in a relevant field is preferred.
- Industry credentials, such as CompTIA A+ or Microsoft certifications, are preferred.
Interface Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
