Job Summary
The Senior Operations Manager is responsible for managing the daily operations, financial planning, and administrative functions of the organization. This role focuses on delivering exceptional performance and enhancing the patient experience through a human-centered approach. Additionally, the manager will spearhead process optimization initiatives employing Lean and Six Sigma methodologies while cultivating an engaging and development-driven environment for the staff.
Responsibilities
- Oversee everyday operations and ensure the effective management of resources.
- Budgeting and financial planning to achieve optimal performance outcomes.
- Implement process improvement initiatives utilizing Lean/Six Sigma techniques.
- Promote a culture of engagement and professional growth among team members.
- Ensure a high-value, human-centric patient experience across the organization.
Qualifications
- Bachelor’s degree is required; a master’s degree is preferred.
- 3-5 years of relevant experience in medical office administration or a leadership role in healthcare.
Mount Sinai Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
