West Virginia, 26508
Job description
**Senior Service Desk Lead**
The Senior Service Desk Lead is responsible for overseeing the operational aspects of service desk delivery, ensuring the continuity of operations and preparedness for disaster recovery. This role includes maintaining emergency protocols, organizing contingency drills, and guaranteeing seamless customer support during any disruptions. Applicants should have a bachelor’s degree in a pertinent discipline and a minimum of seven years of experience in IT operations or service desk management. Furthermore, three years of experience in business continuity or disaster recovery planning is essential, and candidates must be able to secure a Public Trust clearance.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
