**Senior Service Desk Lead**
The Senior Service Desk Lead is responsible for overseeing the operational aspects of service desk delivery, ensuring the continuity of operations and preparedness for disaster recovery. This role includes maintaining emergency protocols, organizing contingency drills, and guaranteeing seamless customer support during any disruptions. Applicants should have a bachelor’s degree in a pertinent discipline and a minimum of seven years of experience in IT operations or service desk management. Furthermore, three years of experience in business continuity or disaster recovery planning is essential, and candidates must be able to secure a Public Trust clearance.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
