Job Summary
This position is focused on leading the technical strategy for conversational analytics through the development of cloud-based AI and machine learning solutions. The role requires collaboration with diverse teams to ensure the successful execution of projects.
Responsibilities
- Drive the technical direction for conversational analytics.
- Develop AI/ML solutions hosted in the cloud.
- Oversee the complete software development lifecycle, including design, prototyping, implementation, and delivery.
- Collaborate effectively with cross-functional teams.
- Ensure the delivery of high-quality intelligent services.
Qualifications
- Minimum of 8 years of experience in large-scale software systems.
- Proficient in Java, Python, JavaScript, and SQL.
- Strong expertise in AI-native development, especially with vector-based retrieval and agentic architectures.
- Exceptional communication and coaching skills.
ServiceNow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
