New York, New York, 10007
Job description
**Senior Support Engineer**
The Senior Support Engineer is responsible for delivering hands-on technical assistance, resolving hardware and software issues, and serving as a key escalation resource for critical incidents. This role also involves leading Snoo operations projects, overseeing vendor partnerships, and providing mentorship to junior staff to guarantee the delivery of top-tier service. Applicants should possess 3-5 years of experience in IT operations or support, including a minimum of 2 years in a mentorship capacity. Proficiency in troubleshooting Mac systems, a solid understanding of IT security best practices, and the capability to work on-site in New York are essential.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
