Lisle, Illinois, 60532
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Job description
Job Summary
The Senior Technical Support Analyst plays a crucial role in providing advanced technical assistance to clients and internal teams. This position is focused on diagnosing and resolving complex technical issues efficiently, while also ensuring high levels of customer satisfaction.
Responsibilities
- Troubleshoot and resolve escalated technical problems reported by customers and internal stakeholders.
- Collaborate with engineering teams to address product problems and improve functionality.
- Document support processes, create knowledge base articles, and improve existing documentation.
- Train and mentor junior support staff to enhance team performance and client service.
- Communicate effectively with customers to manage expectations and deliver solutions promptly.
Qualifications
- Proven experience in a technical support or IT-related role, particularly in a senior capacity.
- Strong problem-solving skills and the ability to analyze complex technical issues.
- Excellent communication skills, both verbal and written, to convey technical information clearly.
- Knowledge of various operating systems, software applications, and networking concepts.
- A degree in Computer Science, Information Technology, or a related field is preferred.
Location
City, State Zip
Work Arrangement
Remote
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
