Job Summary
The Service Advisor plays a crucial role in enhancing customer satisfaction by facilitating effective communication between clients and the service department. This position is responsible for understanding customer needs, providing accurate information about services, and ensuring a seamless service experience.
Responsibilities
- Interact with customers to understand their vehicle service needs and concerns.
- Schedule service appointments and manage the service workflow efficiently.
- Provide detailed explanations of services and repairs to customers.
- Maintain accurate records of customer interactions and service agreements.
- Follow up with customers post-service to ensure satisfaction and loyalty.
Qualifications
- Proven experience in customer service, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to multi-task and work in a fast-paced environment.
- Basic understanding of automotive systems and services.
- High school diploma or equivalent; additional certifications are a plus.
Location
City, State Zip
Work Arrangement
On-site
SWS Equipment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
