West Virginia, 26508
Job description
**Job Title: Service Desk Agent**
The Service Desk Agent acts as the main contact for technical support, handling incident resolution and service requests through various communication methods. This role involves diagnosing hardware and software problems while ensuring precise documentation is maintained in the ServiceNow system. Ideal candidates should have a minimum of one year of IT experience and possess either an associate degree or a high school diploma along with pertinent certifications. Candidates must also be U.S. citizens or legal residents with a residency history of at least two years, and they need to successfully clear a federal background check.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
