**Job Title: Service Desk Agent**
The Service Desk Agent acts as the main contact for technical support, handling incident resolution and service requests through various communication methods. This role involves diagnosing hardware and software problems while ensuring precise documentation is maintained in the ServiceNow system. Ideal candidates should have a minimum of one year of IT experience and possess either an associate degree or a high school diploma along with pertinent certifications. Candidates must also be U.S. citizens or legal residents with a residency history of at least two years, and they need to successfully clear a federal background check.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
