Job Summary
The Service Desk Technician is a key role that supports the IT department by providing technical assistance and resolving user issues efficiently. This position focuses on delivering high-quality customer service while maintaining the organization’s IT systems’ performance and security. The technician will address a variety of user interface challenges and troubleshoot hardware and software problems.
Responsibilities
- Provide frontline support for IT-related queries from users.
- Troubleshoot and resolve a wide range of hardware and software issues.
- Document incidents and solutions in the ticketing system to ensure knowledge sharing.
- Assist in the configuration and deployment of IT equipment.
- Collaborate with other IT staff to enhance support processes and service delivery.
- Train users on new systems and software applications as needed.
- Monitor and follow up on outstanding issues to ensure timely resolution.
Qualifications
- Proven experience in a technical support or customer service role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent problem-solving skills and a customer-oriented attitude.
- Ability to communicate technical information clearly to non-technical users.
- Familiarity with ticketing systems and IT service management practices.
- Relevant certifications, such as CompTIA A+, are a plus.
TEKsystems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
