Job Summary
The Service Director is in charge of the comprehensive fixed operations department, which encompasses service, parts, and body shop functions, all analyzed collectively as a P&L entity accountable for its financial results. This role is crucial in enhancing customer satisfaction index (CSI), optimizing technician productivity, and maximizing gross profit, alongside nurturing the leadership team and managing relationships with Original Equipment Manufacturers (OEMs).
Responsibilities
- Oversee and integrate the service, parts, and body shop operations.
- Drive improvements in customer satisfaction and technician efficiency.
- Ensure the department meets or exceeds financial performance goals.
- Develop and mentor the leadership team within the fixed operations.
- Maintaining strong partnerships with OEMs.
Qualifications
- A minimum of 5 years of experience as a Service Manager or Service Director in a franchised dealership.
- Expertise in DMS platforms.
- A proven record in managing P&L and achieving absorption goals.
Swickard Management Company, Swickard Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
