San Francisco, California, 94102
Job Summary
The Service Director will lead the entire fixed operations division, encompassing service, parts, and the body shop, operating as a cohesive profit and loss entity. This role focuses on enhancing customer satisfaction, optimizing technician productivity, and maximizing gross profit, while also fostering the growth of the leadership team and handling relationships with Original Equipment Manufacturers (OEMs).
Responsibilities
- Oversee the fixed operations department to ensure seamless integration of service, parts, and body shop functions.
- Drive customer satisfaction indices (CSI) to ensure high-quality service delivery.
- Enhance technician efficiency and productivity across the operations.
- Maximize gross profit for the department.
- Develop and mentor the leadership team within the fixed operations.
- Manage and cultivate relationships with OEM partners to support business objectives.
Qualifications
- A minimum of 5 years of experience in a Service Manager or Service Director role at a franchised dealership.
- Demonstrated expertise in DMS (Dealer Management System) platforms.
- A proven track record in managing profit and loss statements effectively.
- Experience in technician development is essential.
Swickard Management Company, Swickard Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
