Job Summary
The Service Director is responsible for the comprehensive management of the fixed operations department, which includes service, parts, and body shop functions. This role is essential for maintaining cohesive profit and loss performance and achieving operational excellence within the organization.
Responsibilities
- Oversee and manage the performance of the service, parts, and body shop departments.
- Drive key performance indicators such as Customer Satisfaction Index (CSI), absorption rates, and technician efficiency.
- Coach and develop the leadership team to foster professional growth and operational improvements.
- Ensure unified P&L performance across all fixed operations.
Qualifications
- Minimum of 5 years of experience in a Service Manager or Service Director role within a franchised dealership.
- Strong understanding and proficiency in Dealer Management System (DMS) platforms.
- Proven track record in P&L management and effective leadership within fixed operations.
Swickard Management Company, Swickard Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
