Job Summary
The Service Engineer is tasked with diagnosing and resolving intricate technical problems involving server systems, both remotely and on-site at customer facilities. This role involves overseeing repair processes, delivering second-line support, and mentoring new service engineers to ensure efficient service delivery.
Responsibilities
- Troubleshoot complex technical issues related to server systems at customer locations.
- Manage and oversee repair cycles effectively.
- Provide second-line support to address ongoing technical challenges.
- Train and guide new service engineers to enhance team performance.
Qualifications
- Bachelor’s degree in a technical discipline or equivalent professional experience.
- A minimum of one year of experience in field support.
- Proficient in hardware diagnostics with a solid understanding of Windows and Linux operating systems.
Super Micro Computer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
