Job Summary
The Service Engineer is responsible for conducting both on-site and remote troubleshooting, repairs, and preventive maintenance for server systems at various customer sites. This role involves providing technical support to resellers, overseeing repair cycles, and training newly hired service engineers.
Responsibilities
- Execute on-site and remote troubleshooting and repair of server systems.
- Perform preventive maintenance tasks to ensure optimal server performance.
- Offer technical assistance to resellers regarding server systems.
- Manage the cycle of repairs to enhance efficiency.
- Facilitate training programs for new service engineers to promote skill development.
Qualifications
- Bachelor’s degree in a technical field or equivalent relevant experience.
- A minimum of one year of experience in field support for X86 systems.
- Proven strong diagnostic skills related to hardware issues.
- Willingness to travel up to 25% of the time for service-related duties.
Super Micro Computer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
