Job Summary
This role involves coordinating patient support and acting as a key link between patients, healthcare providers, nursing staff, medical directors, and case management teams. The position is essential for educating patients about program benefits, navigating authorizations, addressing pharmacy requests, scheduling appointments, and ensuring seamless follow-up care while driving enhancements in patient services and overall engagement.
Responsibilities
- Facilitate communication among patients and various healthcare professionals.
- Assist patients in understanding and utilizing program benefits.
- Manage authorizations and pharmacy coordination for patients.
- Schedule appointments and follow up on care plans with patients.
- Contribute to the enhancement of patient services and engagement initiatives.
Qualifications
- A bachelor’s degree or equivalent experience in a relevant field.
- A minimum of three years of experience in healthcare, customer service, or a related area.
Mount Sinai Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
