Job Summary
The role of the ServiceNow ITSM Engineer involves the configuration, administration, and maintenance of ServiceNow functionalities to facilitate incident management, service requests, and operational workflows. This position requires collaboration with technical teams to resolve issues, manage Service Level Agreements (SLAs), and deliver onsite support during site go-lives.
Responsibilities
- Configure and maintain ServiceNow for effective incident management and service requests.
- Administer operational workflows within the ServiceNow platform.
- Collaborate with technical teams to troubleshoot and resolve issues.
- Manage SLAs to ensure compliance and performance standards are met.
- Provide onsite assistance during site go-live events.
Qualifications
- Must possess a ServiceNow Certified System Administrator (CSA) certification.
- A minimum of 3 years of practical experience in ServiceNow ITSM administration is required.
- Eligibility for a Tier 3 federal background investigation is necessary.
- Willingness to travel periodically is expected.
Rackner provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
