Job Summary
The ServiceNow System Administrator is responsible for the daily management, integrity, and governance of the ServiceNow platform, specifically within a critical healthcare setting. This role ensures the platform operates efficiently and meets the organization’s needs.
Responsibilities
- Oversee the routine administration and maintenance of the ServiceNow platform.
- Manage system upgrades and feature implementations to enhance platform capabilities.
- Configure AI-driven functionalities such as Now Assist to improve user experience.
- Collaborate effectively with architects and various stakeholders to uphold operational excellence.
Qualifications
- A minimum of 4 to 8 years of experience in ServiceNow administration within enterprise settings.
- Strong knowledge of IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices.
- Experience with Configuration Management Database (CMDB) and Common Service Data Model (CSDM).
- Basic scripting skills are necessary for administrative tasks.
- Must hold the legal right to work in the United States without requiring sponsorship.
Hearst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
