Job Summary
The Collections Specialist oversees a portfolio of customer accounts, working to lower overdue balances and prevent bad debt. Through timely outreach, account reconciliation, and practical resolution strategies, this role supports effective collection outcomes while keeping account information complete and accurate in company systems.
Responsibilities
- Manage a portfolio of accounts and follow up proactively with customers regarding past-due balances.
- Reconcile account activity and identify issues that may affect payment or account status.
- Discuss and negotiate payment arrangements with customers to resolve outstanding balances.
- Apply appropriate resolution strategies to reduce delinquency and limit bad debt.
- Maintain accurate, up-to-date account and collection records in company systems.
Qualifications
- At least two years of experience in business-to-business (B2B) collections.
- Proficiency with Microsoft Office.
- High school diploma required.
- An associate or bachelor’s degree in finance or accounting is preferred.
Lakeshore Recycling Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
