Norwood, Massachusetts, 02062
Job Summary
The Team Manager plays a crucial role in overseeing and coordinating the activities of the service workforce to guarantee effective installation and service within a specified area. This position serves as a vital connection between the district service team and corporate offices, prioritizing profitability, quality, and customer retention.
Responsibilities
- Plan and manage service workforce activities to achieve operational efficiency.
- Act as a liaison between corporate and the district service team.
- Focus on enhancing profitability and ensuring the delivery of high-quality services.
- Promote initiatives to improve customer retention rates.
Qualifications
- An associate degree or equivalent experience is required.
- 3 to 5 years of experience in high-volume operations within the industry.
- Demonstrated leadership capabilities and strategic thinking skills.
- Intermediate to advanced proficiency in computer skills is necessary.
ADT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
