Job Summary
The role focuses on delivering second-line technical assistance within Windows environments, specifically aimed at resolving hardware and software complications faced by end users. The position also entails user account management, handling access rights, and overseeing system updates, all while ensuring high-quality support for VIPs and keeping detailed records in the ticketing system.
Responsibilities
- Troubleshoot and resolve hardware and software issues for end users in Windows environments.
- Manage user accounts and access rights effectively.
- Oversee and implement system updates as necessary.
- Provide dedicated support for VIP users.
- Maintain accurate documentation within the ticketing system.
Qualifications
- Bachelor’s degree in Information Technology or a comparable field.
- A minimum of 5 years of experience in enterprise IT support.
- Strong expertise in Microsoft Active Directory.
- Proficiency in standard desktop applications.
Woongjin, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
