Provide hands-on technical support for hardware, software, and network issues, resolve and escalate incidents, and communicate solutions to end users. Manage IT assets and support tickets, maintain documentation and policy compliance, collaborate with IT teams, and contribute to projects and service improvements. At least two years of experience in technical support or a related IT role is required, along with a high school diploma or GED. An associate or bachelor’s degree in computer science or a related discipline is preferred; IT asset management, ITSM platform proficiency, troubleshooting, communication, and prioritization skills are also expected.
Acosta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
