Lead Tier 2 Collections Analysts and support Tier 1 analysts by managing account portfolios, coaching team members, overseeing escalations, and ensuring collections policies and controls are followed. Set and monitor financial and operational targets, maintain client relationships, resolve issues, and drive process improvements in collaboration with global and internal teams. Requires 10 or more years of collections experience, including at least five years in a supervisory role, along with experience managing service-level agreements and KPIs and using an ERP or collections platform such as Oracle. A bachelor’s degree in accounting, finance, or a related field is specified, as are strong accounting, customer service, communication, team leadership, and Microsoft Office skills.
WTW provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
