Job Summary
The Veterinary Receptionist is the first point of contact for clients and helps create a welcoming, supportive experience throughout their visit. This role coordinates appointments and patient flow, handles a multi-line phone system, and processes transactions. The receptionist also provides thoughtful assistance to clients during both everyday visits and sensitive situations, working closely with the team in a fast-paced environment.
Responsibilities
- Welcome clients and serve as the primary contact for questions and in-person visits.
- Schedule appointments and help coordinate the movement of patients through the practice.
- Answer and direct calls using a multi-line phone system.
- Process client transactions accurately.
- Offer compassionate, professional support to clients during routine and difficult circumstances.
- Contribute to a collaborative, team-focused workplace.
Qualifications
- At least two years of experience in customer service or a reception role.
- Veterinary or healthcare front-desk experience is preferred.
- Strong communication, organization, and interpersonal skills.
- Ability to work effectively in a fast-paced, team-oriented setting.
Western Veterinary Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
