Job Summary
This position acts as the main liaison between the laboratory and its clientele, handling inquiries, communicating test outcomes, and addressing any issues that may arise. The specialist ensures seamless coordination with internal teams to guarantee precise specimen processing while upholding exceptional levels of customer service.
Responsibilities
- Serve as the primary contact for laboratory clients regarding inquiries and test results.
- Resolve client issues and facilitate communication between clients and laboratory personnel.
- Coordinate with internal teams to ensure accurate and efficient specimen processing.
- Maintain high customer satisfaction and quality service standards.
Qualifications
- High school diploma or GED is required.
- Formal phlebotomy training is preferred.
- A minimum of one year of experience in phlebotomy or related healthcare field is necessary.
The Christ Hospital Health Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
