Job Summary
The role involves overseeing front-desk operations in a medical setting, ensuring seamless interaction with patients and healthcare providers. This position is vital for managing patient flow, maintaining accurate records, and coordinating appointments.
Responsibilities
- Manage incoming calls and redirect them appropriately.
- Facilitate patient check-in and check-out processes.
- Maintain and organize patient records efficiently.
- Collect payments and manage financial transactions.
- Schedule appointments and medical procedures.
- Enhance communication between patients and medical providers.
- Handle referrals and follow up on authorizations.
- Ensure the office supply inventory is adequately stocked.
- Adhere strictly to HIPAA regulations and protocols.
Qualifications
- A high school diploma or GED is mandatory.
- Strong organizational skills are essential.
- Excellent verbal and written communication abilities.
- Proficiency in typing and superior telephone etiquette.
- Preferred qualifications include training in medical office administration, experience as a medical receptionist or in similar clerical roles.
- Familiarity with electronic medical records and practice management systems is advantageous.
