Job Summary
The Senior Help Desk Technician is responsible for delivering expert technical assistance, serving as a point of escalation for junior technicians, and overseeing technology services for end-users. This position also encompasses project-related initiatives, system configurations, and the upkeep of documentation to promote operational efficiency within the IT department.
Responsibilities
- Provide advanced technical support to end-users and act as an escalation resource for other help desk technicians.
- Manage technology services and ensure timely resolution of technical issues.
- Engage in project-based activities that require a deep understanding of IT systems.
- Set up various systems and maintain comprehensive documentation to facilitate IT operations.
Qualifications
- In-depth knowledge of OSX and Windows environments.
- Strong understanding of networking principles and troubleshooting methodologies.
- Excellent communication skills for effective interaction with users at all levels.
- Practical experience with A/V technology and Entra ID/Azure.
- Proficiency in physical cabling tasks and related activities.
