Job Summary
The Scheduling Operations Manager is responsible for directing the staffing and utilization department. This role entails managing client coverage, caregiver matching, and overseeing workstreams related to ongoing operational needs. The manager provides direct oversight to scheduling staff while keeping a limited personal caseload and ensuring adherence to operational standards.
Responsibilities
- Lead the staffing and utilization processes to ensure effective client coverage.
- Supervise and support scheduling staff while maintaining a manageable caseload.
- Oversee caregiver matching initiatives to align providers with client needs.
- Ensure operational compliance throughout scheduling operations.
Qualifications
- Previous experience in scheduling, staffing, or healthcare operations.
- Strong problem-solving abilities complemented by excellent communication skills.
- Preferred background in team leadership or supervisory roles.
- Proficiency in scheduling systems and the Microsoft Office suite.
