Job Summary
We are looking for a dedicated Field Service Technician to join our team in Durham, North Carolina. The ideal candidate will play a crucial role in enhancing our service delivery and ensuring that we meet our brand standards while providing superior support to our customers. This position involves performing installations, maintenance tasks, and resolving any technical issues that may arise.
Responsibilities
- Execute installations and perform maintenance on equipment.
- Address and resolve customer concerns quickly and effectively.
- Maintain an inventory of equipment and parts.
- Adhere to brand standards in all service interactions.
- Foster consistent, high-quality customer service delivery.
Qualifications
- Proven experience in a field service or technical support role.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Willingness to work flexible hours, including weekends and weekdays.
