Job Summary
The role involves overseeing and enhancing designated customer accounts by cultivating strong relationships, recognizing customer requirements, fostering loyalty, and spotting chances for account growth. The candidate will be responsible for generating and delivering quotes, devising customer solutions, maintaining accurate CRM records and sales predictions, as well as engaging in regular outreach and meetings with customers, which may require travel.
Responsibilities
- Manage and develop assigned customer accounts through relationship building.
- Analyze customer needs and support retention efforts.
- Identify opportunities for account growth.
- Prepare and present pricing quotes to customers.
- Create tailored solutions for customer needs.
- Maintain detailed notes in the CRM and manage sales forecasts.
- Conduct routine outreach and schedule meetings with customers.
- Travel as necessary to meet with clients.
Qualifications
- A minimum of three years of experience in sales and customer service, preferably in the manufacturing sector.
- Experience in the label or packaging industry is advantageous.
- A bachelor’s degree in a relevant field is preferred but not mandatory.
- Strong customer service and interpersonal skills.
- Excellent organizational and time-management abilities.
- Proficient problem-solving capabilities.
- Intermediate proficiency in Microsoft Excel.
- A swift learner with regards to new systems.
- Possession of reliable transportation and a valid driver’s license.
