Job Summary
This role is crucial as it involves acting as the principal advocate for clients regarding RTSM study applications. The position entails the coordination of data uploads, user acceptance testing (UAT), and the implementation of systems while facilitating communication with sponsors and providing continuous client support.
Responsibilities
- Coordinate the data upload process for RTSM study applications.
- Oversee user acceptance testing (UAT) and support system go-live activities.
- Engage in consistent communication with sponsors throughout the study application process.
- Provide ongoing support and assistance to clients post-implementation.
- Create and deliver training materials tailored for clients.
- Monitor and escalate any system issues that arise during and after implementation.
- Participate in audits to maintain compliance and quality standards.
- Ensure the health and strength of client relationships through proactive engagement.
Qualifications
- Bachelor’s degree in life sciences, supply chain management, information technology, or related field, or equivalent experience.
- Significant experience in providing professional technical support.
- Exceptional communication skills are essential for effective client interactions.
- Experience in clinical management is highly preferred.
- Familiarity with supply chain operations and RTSM technologies is a plus.
