Job Summary
The Help Desk Technician is responsible for troubleshooting and addressing advanced technical problems relating to endpoints, applications, and network systems. This role involves documenting incidents in the service management system and offering technical assistance to both staff and learners, ensuring seamless access to educational technologies and resources.
Responsibilities
- Diagnose and resolve advanced technical issues across various systems.
- Document incident reports and resolutions in the service management system.
- Provide technical support and guidance to users to facilitate access to educational tools.
- Ensure that issues are escalated appropriately when needed.
Qualifications
- Minimum of two years of relevant technical or administrative experience.
- High school diploma or equivalent educational background.
- Proficient in supporting both Windows and macOS operating systems.
- Strong communication skills to interact effectively with users and provide assistance.
