Job Summary
The Financial Counselor serves as an advocate for patients, assisting them in understanding their insurance benefits, obtaining required authorizations, and clarifying their financial obligations. This role focuses on ensuring that insurance information is accurate and addressing any discrepancies, thereby facilitating correct billing processes for healthcare services.
Responsibilities
- Act as a patient advocate to explore insurance benefits.
- Secure necessary authorizations for treatments.
- Educate patients about their financial responsibilities.
- Maintain precise insurance data and resolve discrepancies.
- Support proper billing for treatment services.
Qualifications
- High school diploma or equivalent is required.
- Strong interpersonal and communication abilities are essential.
- Preferred experience of 2-4 years in healthcare customer service and health insurance.
- Familiarity with Epic software is a plus.
