Job Summary
The IT Support Specialist 3 will be crucial in delivering ongoing support for information system users at our Conyers, Georgia location. This role involves administering and maintaining critical infrastructure, ensuring that users receive effective assistance across various IT queries.
Responsibilities
- Provide continuous support to end-users for information system inquiries.
- Administer and maintain essential IT infrastructure.
- Act as an administrator or subject matter expert within the agency.
- Assist in software engineering-related support and troubleshooting.
- Facilitate the implementation of new software and updates as necessary.
Qualifications
- Certification in A+, Network+, Cloud+ or equivalent is preferred.
- Considerable experience in an IT support role.
- Proven understanding of software engineering principles.
- Strong problem-solving skills and the ability to work effectively in a team environment.
