Job Summary
This role involves efficiently managing patient and employer calls while also providing essential front desk support. You will greet patients, handle copay collections, schedule follow-up appointments and referrals, and perform various clerical tasks. The position is focused on delivering respectful and prompt service, ensuring patient privacy, and maintaining a tidy work environment while adapting to departmental changes.
Responsibilities
- Respond promptly and accurately to patient and employer inquiries via phone.
- Welcome patients and assist with copay collections and appointment scheduling.
- Complete necessary clerical tasks to support the front desk operations.
- Ensure the confidentiality of patient information is upheld at all times.
- Maintain an orderly work area to enhance efficiency and professionalism.
- Adapt to changes within department policies and processes to improve service delivery.
Qualifications
- A minimum of six months of relevant experience in a similar role.
- Strong computer proficiency, including skills in keyboarding and using office equipment such as phones, printers, copiers, and fax machines.
- Understanding of age-related growth and development principles pertinent to patient services and safety.
- Excellent communication, customer service, listening, and confidentiality skills.
