Job Summary
This position focuses on efficiently handling a significant number of incoming and outgoing calls to arrange appointments and deliver precise information to patients. The role requires meticulous documentation of patient interactions within Electronic Health Record (EHR) systems, all while complying with HIPAA regulations to safeguard patient confidentiality.
Responsibilities
- Manage a high volume of calls to schedule patient appointments.
- Provide accurate information to patients regarding their inquiries.
- Document patient interactions within the EHR system.
- Ensure compliance with HIPAA regulations during all patient communications.
Qualifications
- High school diploma or its equivalent is required.
- Previous experience in a medical reception or call center setting is essential.
- Proficient in using computer systems and applications.
- Strong verbal and written communication abilities are necessary.
