Job Summary
The role involves delivering exceptional customer service to residents, applicants, vendors, and various stakeholders. The primary tasks include collecting rent, preparing receipts and late notices, managing resident files, and coordinating move-in schedules. Additionally, the position entails ensuring that apartments are ready for new occupants, handling communications, and overseeing the daily functions of the maintenance team.
Responsibilities
- Offer professional customer support to residents and applicants.
- Collect rent and generate necessary receipts and late notifications.
- Maintain up-to-date resident files and manage move-in calendars.
- Ensure apartments are in proper condition prior to tenant occupancy.
- Handle correspondence and telephone inquiries effectively.
- Oversee daily operations of the maintenance crew.
Qualifications
- A high school diploma or an equivalent qualification.
- A minimum of two years’ experience in residential property management.
- Strong skills in customer service, communication, and organization.
- Proficient in Microsoft Office applications.
- Able to work 40 hours weekly, including overtime and weekends, as required.
- A valid driver’s license, current auto insurance, and access to a personal vehicle.
