Non-Clinical Administrative Front Desk Coordinator
Paramus, NJ
On-Site
$26/HR
Front Desk Coordinator Overview
We are seeking an experienced, dependable Front Desk Coordinator to support the daily administrative operations of a busy Cardiology and Electrophysiology medical office. This is a non-clinical, patient-facing administrative role focused on appointment scheduling, patient communication, Athena work queues, documentation, and general office support.
Front Desk Coordinator Key Responsibilities
- Manage patient calls, voicemail, and team emails.
- Manage Athena work queues/buckets and complete associated administrative follow-up.
- Schedule patient appointments and follow-up visits.
- Coordinate scheduling for Cardiology and Electrophysiology patients.
- Complete patient outreach related to appointments and follow-up needs.
- Perform accurate data entry and maintain patient documentation within Athena.
- Maintain appointment ticklers and follow-up lists.
- Support general medical office and department administrative workflows.
- Coordinate with clinical staff regarding patient scheduling and administrative needs.
- Maintain organized patient records and work queues.
- Provide cross-coverage and administrative support to the team as needed.
- Communicate professionally with patients and internal clinical teams.
- Manage multiple administrative priorities and follow-up items in a busy medical office environment.
Front Desk Coordinator Qualifications
- High School Diploma or GED required.
- Minimum of 6 months of experience working in a Cardiology or Electrophysiology medical office environment.
- Previous medical office administrative experience required.
- Hands-on appointment scheduling experience required.
- Athena experience required.
- Strong patient communication and customer service skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience with email/inbox or work queue management.
- Accurate data entry and documentation skills.
- Ability to communicate professionally with patients and internal clinical teams.
- Comfortable working onsite in a busy Cardiology/Electrophysiology medical office environment.
