Job description
**Job Title: Service Desk Engineer**
The Service Desk Engineer will take on the responsibility of deploying, supporting, and diagnosing issues related to workstation and server hardware, software, and network connectivity. This role demands delivering exceptional customer service by effectively managing technical escalations and ensuring adherence to service level agreements. Ideal candidates will possess 3-4 years of practical IT support experience, including at least 3 years in a Managed Service Provider (MSP) setting, along with expertise in Windows Server environments. Excellent documentation skills and the capability to thrive in a fast-paced environment are crucial.
