Job description
The Deputy Operations Manager will be responsible for supervising the day-to-day activities of the contact center, ensuring that performance metrics and quality benchmarks are consistently achieved. This role also involves managing employee training, enforcing company policies, and delivering regular performance reports to senior management. Applicants should possess a high school diploma or an equivalent qualification, along with 1-3 years of relevant supervisory experience within a contact center environment. U.S. citizenship is a requirement for this position.
