Job Summary
The Lead Customer Care Specialist plays a pivotal role in overseeing and resolving customer care challenges while guiding the leadership team in effective staffing strategies. This position is also focused on the onboarding, training, and mentorship of new team members, in addition to handling escalated email communications.
Responsibilities
- Monitor and address customer care issues effectively.
- Provide staffing direction to leadership.
- Oversee the onboarding and training processes for new employees.
- Mentor team members to enhance their professional development.
- Manage escalated email workflows to ensure customer satisfaction.
Qualifications
- A Bachelor’s degree is required.
- Minimum of 2 years of experience in pharmacy operations.
- State pharmacy technician license is mandatory.
- National certification (such as PTCB or equivalent) is required.
