Job Summary
The Senior Analyst is tasked with delivering high-level functional assistance and conducting thorough root-cause analysis for intricate Oracle EBS issues that have been escalated from junior teams. This role plays a crucial part in formulating functional solutions, overseeing ticket backlogs, and guaranteeing effective service delivery within a worldwide support framework.
Responsibilities
- Provide advanced functional support for Oracle EBS issues.
- Perform deep root-cause analysis for complex problems.
- Design functional fixes to resolve escalated issues.
- Manage the ticket backlog to ensure timely resolution.
- Support seamless service delivery in a global context.
Qualifications
- 3 to 5 years of experience in Oracle EBS functional roles.
- Specialization in the Manufacturing module is essential.
- Demonstrated strong analytical abilities.
- Proficient in handling complex incident management.
- Ability to thrive in a structured, international support environment.
