Job Summary
The Payroll Specialist plays a crucial role in assisting clients with payroll and tax-related questions, ensuring that product setups and processing are executed accurately. This position acts as a reliable advisor, enhancing product utilization and partnering with internal teams to tackle intricate payroll challenges.
Responsibilities
- Provide expert support and guidance on payroll and tax inquiries to clients.
- Ensure correct configuration and processing of payroll products.
- Advise clients on optimizing their use of payroll solutions.
- Collaborate with internal departments to handle complex payroll issues effectively.
Qualifications
- Minimum of two years of relevant experience or equivalent military service.
- Comfortable working within a metrics-focused call center atmosphere.
- Willingness to work overtime during peak service periods.
