Job Summary
The Strategic Customer Relations Manager is responsible for steering the customer relations team to guarantee a proactive and uniform experience for key OEM clients. This position serves as a primary intermediary between customers and various internal divisions, including Sales, Operations, and Engineering, ensuring that customer needs are aligned with the organization’s capabilities.
Responsibilities
- Lead the customer relations team to foster strong relationships with strategic OEM customers.
- Act as a vital liaison between customers and internal departments to ensure alignment of business capabilities with customer requirements.
- Promote a consistent and proactive customer experience.
Qualifications
- Bachelor’s degree in a relevant field.
- A minimum of 5 years of experience in customer relations, supply chain, or account management.
- At least 2 years of experience in direct people management.
- Proficient in ERP systems, specifically SAP.
