**Program Manager**
The Program Manager offers strategic direction and oversight for the contracts related to the USPTO Service Desk, Advanced Problem Resolution, and Contact Center. This role entails managing contract activities, ensuring adherence to service level agreements (SLAs), and facilitating productive communication with government stakeholders. Applicants should hold a Bachelor’s degree alongside a minimum of 15 years of experience in overseeing extensive IT operations and service desk contexts. A robust understanding of ITIL practices, federal compliance regulations, and experience in leading teams across multiple geographic locations are essential for this position.
