Ohio
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Job description
Job Summary
The Agent Lead plays a crucial role in overseeing and guiding a team of agents, ensuring that they meet performance and operational objectives effectively. This position combines leadership with strategic insight to foster a productive environment where agents can thrive.
Responsibilities
- Supervise and manage day-to-day activities of the agents to ensure adherence to operational standards.
- Provide training, support, and mentorship to agents to enhance their performance and professional development.
- Monitor team metrics and conduct performance evaluations to assess individual contributions.
- Implement strategies to improve workflow and efficiency within the team.
- Act as a point of contact for agent-related inquiries and issues, facilitating effective communication.
- Work collaboratively with other departments to align team goals with organizational objectives.
Qualifications
- Proven experience in a leadership or supervisory role, preferably in a customer service or sales environment.
- Strong communication and interpersonal skills, with the ability to motivate and inspire a team.
- Solid problem-solving skills and the capacity to make sound decisions under pressure.
- Ability to assess performance data and deliver constructive feedback.
- Familiarity with industry best practices and operational procedures is a plus.
Location
Work Arrangement
Remote
Hunter International Recruiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
