Job Summary
The Ambulatory Practice Liaison functions as a vital link among patients, staff, and management, aiming to enhance patient experiences and boost operational efficiency. This role involves data analysis, organizing feedback discussions, and promoting the FGP C.A.R.E.S. service model to guarantee exceptional care delivery.
Responsibilities
- Act as a liaison between patients, staff, and leadership to foster relationships and improve communication.
- Analyze relevant data to identify areas for enhancement in patient experience.
- Organize and lead feedback forums to gather insights from patients and staff.
- Champion the FGP C.A.R.E.S. service model to maintain high standards in care delivery.
- Drive initiatives for continuous improvement within the operational framework.
Qualifications
- Bachelor’s degree in a relevant field.
- 1-2 years of experience in roles focused on improvement programs or problem resolution.
- Exceptional communication abilities to liaise effectively across various organizational levels.
- Preference for candidates with experience in Epic systems.
NYU Langone Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
