**Job Title: Answer Center Technician**
The Answer Center Technician is responsible for delivering circulation, navigational, and general service support to library users through both phone and email communications. Key duties include overseeing patron accounts, addressing queries, and enhancing library functions by performing reporting and administrative responsibilities. Applicants should possess a high school diploma or GED, coupled with a minimum of two years of experience in a library, bookstore, or a customer service environment. Strong proficiency in English is necessary, and a willingness to maintain a flexible schedule, including evenings and weekends, is crucial.
Poudre Libraries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
